FAQ | Gioielli, Collane e Bijoux Online | La Hormiga Milano

When will my order be shipped?
Orders are processed and shipped the same day or no later than the following morning.

How can I track my order?
You can check the status of your order and locate your package by following the link you received to the e-mail address requested during checkout, in the billing information section.

Can I pick up my order in store?
When paying online, you can choose the in-store pickup option and pick up your order after 4 hours.

How quickly will my order be ready click and collect?
In four hours we guarantee the possibility of pickup.

How can I clean the jewelry?
It is important to prevent the jewelry from coming into contact with perfumes or detergents, this is to ensure a long lasting shine of the enamels, to preserve the beauty of the pearls (where present) and not to affect the wet metal parts in gold. For cleaning, we recommend the use of a soft, dry cloth because moisture can damage the product. It is normal for silver parts to undergo oxidation by appearing blackened if the jewelry is not used for a long time. This is a surface patina easily removed by rubbing lightly.

Why does my jewelry look different from the online image?
We entrust the photographic design of the site to a professional who is in charge of rendering the best image of our creations, which, however, are characterized by handmade craftsmanship, so it is normal to notice slight color variations in the enamels, differences in the shapes of the river pearls, since they are natural elements on which we do not intervene, and in the combination of elements such as beads and stones that have shades of color. All this makes your jewelry absolutely unique and unrepeatable.