Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
In order to make a return, the item must be unused and in the same condition in which it was received. It must also be in its original packaging.
Several types of goods cannot be returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. Intimate or sanitary products, hazardous materials, flammable liquids or gases are also not accepted.
Other non-returnable items:
A receipt or proof of purchase is required to complete the return.
Do not send your purchase back to the manufacturer.
In some situations only partial refunds are given:
Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or denial of your refund.
If the refund is approved, it will be processed and a credit will be automatically applied to the original credit card or payment method within a number of days.
Late or missing refunds
If you have not yet received your refund, first check your bank account again.
Then contact the credit card company-it may take some time before the refund is officially sent.
Then contact your bank. There are often processing times before the refund is posted.
If you have done all this and still have not received your refund, please contact us at {email}.
Sale items
Only regular priced items can be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you wish to replace the item with another of the same type, please send an e-mail to {email address} and ship the item to: {physical address}.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to be delivered at a later date, we will send a refund to the gift recipient who learns of your return.
To return a product, you must send it to: {physical address}.
Shipping costs for returning the item are the responsibility of the customer. Shipping costs are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund.
Depending on where you live, the time it takes to receive the replaced product may vary.
If you are returning more expensive items, we recommend that you use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of the returned item.
if you use free shipping, the initial shipping cost will be deducted before your refund.
Contact us at {email} for questions regarding refunds and returns.
Free shipping in Italy for all orders over €50 - Free shipping in Europe for all orders over €150 - Free worldwide shipping for all orders over €250
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